Holly Steel Wonderful place to stay and boy did they save me! The Inn is clean, convenient to everything and the staff goes out of its way to helpI’ve been doing a ton of travel for work lately: Washington DC and NYC and most recently North Carolina This past week I stayed at the Inn for two nights and couldn’t have enjoyed my time there anymore than I did ![]() ![]() The room also had less than pleasing odor The bathroom had hair on the towels, wall, and on the facetI told management and they quickly sent someone to “clean” The headboards were dusted and I asked for the sheets to be changed as dust would have gotten on the sheets (I have no idea if this was actually done) A light once over was not done on the bathroom The towels with hair on it, still there The hair on the wall, the same as when I took the photo The only thing handled was the hair on the facetHow did management respond you might ask I was given free breakfast for myself and a colleague for my first morning I’m not trying to pull a fast one and get freebies but unacceptable On the second morning I tested the front desk agent who originally sent up cleaning staff to see if he’d do the right thing and give me complimentary breakfast Not surprisingly he gave me this dazed look and said no it was only one comp I said OK and ordered It’s not about the money it’s about the principal of thingsSILVER LINING: I want to make it known and clear that the wait staff was absolutely delightful and kind I wish the rest of my stay was as good as the two women who waited on me Coffee was always full and they were as sweet as can beI will say this truthfully I NEVER write reviews and I am disgusted with myself for doing so but I can’t believe how poor the service was First time for everything rightĬhristine R Giving 2 because many of the staffers very nice other wise would be one! Hotel is in a good location so that helps but… my room was very dusty, beds sinking in the middle This entire hotel is dirtyīecause we didn’t request housekeeping ( we checked in after a 9 hour road trip) they refused to clean the room I notified Noah, what when entering our room, it was very dusty, his response was, “well did you call down to the front desk?”, no apology, nothing I said no we were quite tired after a 9 hour drive and needed to eat and restBecause we didn’t ask for the room to be cleaned the first day we got there it wasn’t clean until the second day and he said well you should’ve seen the stickers on the mirrors and I said I didn’t see the stickers and at check in somebody should’ve said to us would you like the room cleaned for your stay so unless you’re gonna give me a discount on the nights that I don’t request the cleaning then guess what you should be cleaning my room it should not be on the customer it should be on the hotelIn the elevator there’s a big sign about how they want to make it right for you if it’s not right I can tell you with 100% certainty know what made no effort to make it right and just actually blamed us for not complaining that the room was dusty and not asking for it to be cleanedThe next time I have to be in the area I will stay at the Marriott this hotel needs to be updated the elevators are dirty they have a funny smell to them everything here looks dated and ugly the pool water looks gross I would never go in that pool and the coffee in the front is always old and coldIn addition it says it’s a smoke free hotel but in the areas outside the hotel the seating area is provided by the hotel is all cigarette butts all over the floor and everywhere nobody bothers to clean it up the furniture outside is really disgustingI cant be bothered to tell the manager, after reading the other reviews, clearly, noone here caresThis should be a motel 6 not a hilton ![]() Frankie Criscuolo Room was not clean on arrival Was in town on business for the High Point Furniture show A layer of dust was on both headboards in my room
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